SocialDesk Features

1
Case Management

Complete case lifecycle management from intake to closure
Customizable case types (child welfare, foster care, family support, crisis intervention, adoption)
Real-time case status tracking and updates
Case assignment and workload management
Full audit trail for all case activities
Priority levels and deadline tracking
Case search and advanced filtering

2
Person Management

Comprehensive person profiles with demographics
ID number validation and verification
Photo capture for face and ID documents
Contact information management
Relationship mapping between persons
Privacy controls and access restrictions

3
Document Management

Secure document upload and storage (S3)
Court orders, assessments, and reports
Image compression for mobile uploads
Document versioning and history
Offline document queue
POPIA-compliant document handling

4
Offline Capabilities

Full offline functionality for up to 1 hour
Automatic sync when connection restored
Offline case creation and editing
Offline note taking
File upload queueing
Conflict resolution for concurrent edits

5
Multi-Language Support

All 11 official South African languages
Seamless language switching
Localized date and time formats
Right-to-left text support where needed
Translation management system

6
Security & Compliance

POPIA compliant data handling
Role-based access control (Admin, Supervisor, Social Worker, Reception)
Cognito authentication with MFA support
Encrypted data transmission (HTTPS)
Audit logging for all mutations
Automatic session timeout
Password complexity requirements

7
Collaboration

Case notes with timestamps
Case assignments with reason tracking
Supervisor review workflows
Team notifications
Activity timeline for each case
Cross-branch visibility (configurable)

8
Reporting & Analytics

Dashboard with key metrics
Case status distribution
Workload by social worker
Priority case tracking
Custom date range filtering
Export capabilities
Real-time data updates

9
Mobile & PWA

Progressive Web App (installable)
Mobile-responsive design
Touch-optimized interface
Camera integration for photos
Offline-first architecture
Works on iOS, Android, and desktop

10
Government Forms (Add-on)

South African government form integration
Digital form filling
Form data validation
PDF generation for printing
Form submission tracking
Court-ready documentation

Ready to Get Started?

Contact for Pricing Learn More About Us

Case Management

Complete case lifecycle management from intake to closure

Customizable case types (child welfare, foster care, family support, crisis intervention, adoption)

Real-time case status tracking and updates

Case assignment and workload management

Full audit trail for all case activities

Priority levels and deadline tracking

Case search and advanced filtering

Comprehensive Features

1
Case Management

2
Person Management

3
Document Management

4
Offline Capabilities

5
Multi-Language Support

6
Security & Compliance

7
Collaboration

8
Reporting & Analytics

9
Mobile & PWA

10
Government Forms (Add-on)

Ready to Get Started?

Comprehensive Features

1
Case Management

2
Person Management

3
Document Management

4
Offline Capabilities

5
Multi-Language Support

6
Security & Compliance

7
Collaboration

8
Reporting & Analytics

9
Mobile & PWA

10
Government Forms (Add-on)

Ready to Get Started?

Comprehensive Features

1Case Management

2Person Management

3Document Management

4Offline Capabilities

5Multi-Language Support

6Security & Compliance

7Collaboration

8Reporting & Analytics

9Mobile & PWA

10Government Forms (Add-on)

Ready to Get Started?

Comprehensive Features

1Case Management

2Person Management

3Document Management

4Offline Capabilities

5Multi-Language Support

6Security & Compliance

7Collaboration

8Reporting & Analytics

9Mobile & PWA

10Government Forms (Add-on)

Ready to Get Started?

1
Case Management

2
Person Management

3
Document Management

4
Offline Capabilities

5
Multi-Language Support

6
Security & Compliance

7
Collaboration

8
Reporting & Analytics

9
Mobile & PWA

10
Government Forms (Add-on)

1
Case Management

2
Person Management

3
Document Management

4
Offline Capabilities

5
Multi-Language Support

6
Security & Compliance

7
Collaboration

8
Reporting & Analytics

9
Mobile & PWA

10
Government Forms (Add-on)