Third-Party Processor and Interoperability Policy

# Third-Party Processor and Interoperability Policy

**Last updated:** 2026-03-04

## 1. Purpose
This policy governs lawful sharing, operator controls, and secure interoperability between SocialDesk and approved third-party systems.

## 2. Processor Requirements
All processors and integration partners must:
- Process information only on documented instructions.
- Implement equivalent security and confidentiality controls.
- Support audit and compliance verification activities.
- Notify security and privacy incidents promptly.

## 3. Data Sharing Controls
- Minimum necessary data transfer.
- Purpose-bound disclosure.
- Role-based and system-to-system authentication.
- Transmission security and integrity checks.

## 4. Due Diligence
Vendors and partners are assessed for legal, security, and operational suitability before production data exchange.

## 5. Contractual Safeguards
Contracts include confidentiality, security obligations, retention limits, sub-processor restrictions, and termination return/deletion terms.

## 6. Interoperability Governance
APIs, data mappings, and integration workflows are version-controlled and reviewed for legal and operational impact.

## 7. Cross-Border Transfers
Cross-border exchange must satisfy POPIA transfer requirements and equivalent protection standards.

## 8. Review
Integration controls are periodically reviewed and updated as legal and technology requirements evolve.