Incident Response and Breach Notification Policy

# Incident Response and Breach Notification Policy

**Last updated:** 2026-03-04

## 1. Purpose
This policy defines how SocialDesk-related security incidents are identified, triaged, contained, remediated, and reported.

## 2. Incident Categories
- Unauthorized access attempts.
- Confirmed data disclosure incidents.
- Integrity compromise or unauthorized changes.
- Availability disruptions affecting critical operations.

## 3. Response Lifecycle
1. Detect and register incident.
2. Classify severity and scope.
3. Contain immediate risk.
4. Investigate root cause.
5. Remediate and recover services.
6. Document lessons learned and corrective actions.

## 4. Notification
Where legally required, affected stakeholders and relevant authorities are notified within applicable timelines.

## 5. Evidence Handling
Investigation evidence, including logs and system traces, is preserved with chain-of-custody controls.

## 6. Roles and Responsibilities
Incident management involves technical responders, compliance leadership, information officers, and designated management approvers.

## 7. Post-Incident Review
Major incidents require post-incident review, policy updates, and control improvements.